Return Policy

 Effective Date: 17-01-2025

 At Allura Skin, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we offer a clear return and refund policy to make the process as smooth as possible.

 1. Return Period

 You have 14 days from the date you receive your order to initiate a return.

 

2. Return Conditions

 To be eligible for a return, the following conditions must be met:

     •           The item must be unused and in the same condition as when you received it.

     •           The item must be in its original packaging.

 

3. Return Process

To start a return, please email us at info@allura.skin within the return period. Include your order number, reason for the return, and clear images of the product, showing its condition. Once your return is approved, we will provide detailed instructions on how to proceed. Items returned without prior approval or without a Return Authorization Number (RAN) will not be accepted.

 

4. Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@allura.skin with photos so we can resolve the issue promptly.

 

5. Shipping Costs for Returns

Customers are responsible for covering the return shipping costs. Shipping fees paid during the original order are non-refundable. For returns of damaged or defective items, return shipping fees will be reimbursed.

 

6. International Returns

International customers are responsible for processing their return through a tracked courier service of their choice. Shipping costs for international returns are non-refundable.

 

7. Refunds

Once we receive and inspect your return, we will notify you about the approval or denial of your refund. If approved, the refund will be issued to your original payment method within 7–10 business days. Please note that banks or credit card companies may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@allura.skin.

 

8. Non-Returnable Items

Certain items cannot be returned, including:

     •           Used or partially consumed products.

     •           Sale items or gift cards.

     •           Items marked as non-returnable in the product description.

If you have questions about a specific item, feel free to contact us.

 

9. Money Back Guarantee

We offer a Money Back Guarantee for certain products under the following conditions:

     •           Contact us at info@allura.skin within 3 days of receiving the item to initiate the process.

     •           Provide clear, well-lit images of the issue you wish to address.

     •           Use the product as directed for the full recommended period (e.g., 60 days for skincare treatments).

If your request meets the criteria, we will guide you through the return or refund process.

 

10. Contact Information

For any questions about returns, refunds, or our policies, please contact us:

Allura Skin

[Insert Company Address]

[Insert Phone Number]

Email: info@allura.skin

We are dedicated to providing you with exceptional service and ensuring your satisfaction with every purchase.